Triage the queue, stop at the refund.
The agent reads each new ticket, tags it and drafts a reply in the customer's language; a refund above the limit opens an Ask instead of sending.
- ticket#4821
- queuebilling
- draftready
- refund$180
- policyAsk above $100
- statewaiting for approval
The draft is finished; the refund waits for a person.
